FAQ

What final product will I receive? You will receive a digital MP4 file. No physical item will be shipped. Final product will be sent by email.

 

What is your turnaround time? Our turnaround time is 24 hours. We'll edit and send the proof (jpeg file) of your video invite for your perusal. Once you approve it, we'll email the video invitation (mp4 file) within that day. Note: If you do not see the email, please check your Spam folder just in case it got delivered there instead of your inbox.

 

Can you make my animated invite in Spanish? Yes we can do it in Spanish, Portuguese, Italian, French, German & Dutch. If your language is not included in the list, please send us an email first to confirm if your language is supported before placing the order.

I wasn't able to put my personalization details during checkout, where do I send it? No worries! please send us an email with your information and we'll take care of it.

Can you change all the wordings and title? Yes we can change the wordings on the video invite to suit your event. Please send us the information once you place the order.

Can you modify the graphics on the video template? We cannot alter the design of our templates. 

 

Can you change the background music? Yes, please refer to the Add-Ons section for your special requests.

Can you insert a hyperlink to the video invitation? It is not possible to insert a hyperlink or clickable link within an mp4 file.

Can you make a custom design for me?
I'm so sorry but we do not make custom design orders at the moment. Thank you